Position Description

Customer Quality Engineer (Semicon Frontend Consumables)
Job Code 20432
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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Responsibilities:

  • Manage customer complaints by driving for effective corrective actions and preventive actions based on the data provided by all internal functions/organizations and through support of direct customer interactions and customer site visits
  • Directly lead the Customer Quality communications for key product lines
  • Oversee response programs internal/external quality metrics such as Customer Requests, Customer Complaints, Customer Scorecards & Customer Audits and develop long term plans to address any gaps to customer expectations and requirements
  • Ensure product implementation and compliance with SPC (Statistical Process Control) and SQC (Statistical Quality Control) in alignment with agreements with customers and in accordance with Quality Operating System protocols
  • Ensures appropriate and timely communications of Process Change Notifications, in accordance with agreed customers’ requirements
  • Develop relationships across worldwide quality teams, investigating issues and drive the Voice of the Customer (VOC) for quality throughout the operations organization
  • Manage and maintain customers’ documents such as product specifications and PCN approvals.

 

Requirements:

  • 5 years of experience in a quality role, in the semiconductor industry and customer communications experience
  • Experience with applicable quality tools such as pareto, FMEA’s, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, 8D problem solving methodology
  • Thorough understanding of requirements associated with the ISO 9001 quality standard.
  • Communication skill, leadership ability to drive all action, high accountability to achieve the goal, customer management skill, problem solving skill, analysis skill, result driving
  • Possesses Continuous Improvement Mindset
  • Strong Interpersonal skills, team player, and a proactive problem solver

 

We regret that only shortlisted candidates will be notified.

 

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   | EA Personnel:  Tan Wai Peng  |   Registration No: R1104671

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