Responsibilities:

• Manage customer complaints by driving for effective corrective actions and preventive actions based on the data provided by all internal functions/organizations and through the support of direct customer interactions and customer site visits.
• Directly lead Customer Quality communications for key product lines.
• Oversee response programs internal/external quality metrics including but not limited to Customer Requests, Customer Complaints, Customer Scorecards & Customer Audits, and develop long-term plans to address any gaps in customer expectations and requirements.
• Ensure product implementation and compliance with SPC (Statistical Process Control) and SQC (Statistical Quality Control) in alignment with agreements with customers and in accordance with company system protocols.
• Ensures appropriate and timely communications of Process Change Notifications, in accordance with agreed customers’ requirements
• Develop relationships across worldwide quality teams, investigating issues, and driving the Voice of the Customer (VOC) for quality throughout the operations organization.
• Manage and maintain customers’ documents such as product specifications and PCN approvals.

Requisite Criteria & Skills

• Minimum 5 years of experience in a quality role, in the semiconductor industry and customer communications experience.
• Experience with applicable quality tools such as Pareto, FMEA’s, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, and 8D problem-solving methodology.
• Thorough understanding of requirements associated with the ISO9001 quality standard.
• Good communication skill, leadership ability to drive all action, high accountability to achieve the goal, customer management skill, problem-solving skill, analysis skill, result driving.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd  |  EA Licence 11C3793  |  EA Personnel:  Novita Widjaja  |  Registration No: R22105960