Position Description

IT Engineer (End User Computing / Infra Ops / ServiceNow) – Perm, West
Job Code 20703
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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Responsibilities:

 

  • End User Computing
    • Provide IT Support, maintenance, and delivery of all aspects of the End User Computing environment both physical and virtual.  This includes platform stability, security, OS deployments and updates, patch management, software packaging and deployments
    • Sound knowledge and hands-on operational experience in Office 365 platforms such as SharePoint, Power Automate, Flow, Power BI and integration with 3rd party application
    • Asset Management: Hardware Acceptance, Return, Inventory, Stock Management
    • End-user training and support

 

  • Infrastructure Operational management / Support
    • Provide regional IT support delivery in APAC, ensuring global IT user support experience, IT strategy and services are delivered
    • Perform ticket analysis and identify gap / opportunities for improvement
    • Collaborate with HQ IT in supporting end user computing including conference technology, Zero trust network, Office 365, and applications/software within the corporate environment.
    • Work with the regional field Service to resolve user incidents across region. (Excluding China / India)
    • Provide technical / operational support to ensure smooth IT operations for local and regional field services (Excluding India and China)
    • Participate in local/regional/centrally driven IT projects

 

Requirements:

 

  • Bachelor Degree in Information Technology, Computer Science, Engineer or equivalent
  • With 3 years of related working experience preferably in MNC company environment
  • Experience with ServiceNow is a must
  • Strong technical knowledge and experience on Microsoft technologies (Active directory, SCCM, GPO, O365, Azure, Intune, etc) and networking technologies is a must
  • Knowledge of Active Directory, Group Policy, TCP/IP, DNS and DHCP
  • Foundation certificate in ITIL V3/V4
  • Agile delivery and framework e.g JIRA or SCRUM
  • Experience in working with Global teams
  • Strong verbal and written communication skills, problem solving skills and able to articulate to business users, Central teams within the company but also with various service partners.

 

Additional info:

 

  • This role is on 3 years contract (renewal or convertible to permanent if headcount available)

 

To apply, please visit www.gmprecruit.com and search for Job Reference: 20703

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com 

We regret that only shortlisted candidates will be notified.

 

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   EA Personnel: Lai Yingying   |   Registration No: R1110239

 

 

 

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