Responsibilities

• Responsible for accurate and timely order fulfillment support to ensure customer satisfaction and quality service
• Processing of orders in SAP system, customers' payment and invoices, and monitoring shipments as well as managing claims if any
• Attend professionally to customers' complaints or related enquiries, and take necessary follow up, feedback, and compensation action
• Work closely and establish good working relationships with customers and 3PL
• Reporting & Analysis related to order status and performance. Responsible for accurate reports, analysis, and related customer service KPIs
• Resolve customer and order data Quality related matters in the system
• Identify areas of improvement to enhance workflow efficiency
• Other ad-hoc duties as assigned

Requirements

• Bachelor’s degree in Operations Management, Supply Chain Management/ Logistics/ Business Administrative.
• Minimum 3-5 years of experience in customer service
• Knowledge in SAP 

To find out more about this opportunity, please contact Arcus Ang at Arcus.Ang@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   | EA Personnel:  Arcus Ang  |   Registration No: R1985843