Customer Support Assistant 

Up to $3000 with completion bonus of 1.5 Month 

Working Hours: Monday to Friday, 6am to 3pm

Shift allowance: One way cab fare allowance

Job Description:

• Process new orders and order changes within set service level agreements via Oracle Order Management System
• Monitor Oracle alerts for order import, pricing or shipping error and rectify the errors promptly
• Manage the incoming emails request in the mailboxes and respond to questions regarding order status, order changes, price and schedule availability, tracking information etc.
• Manage database of customer master setups, customer item cross-reference and traffic profiles in Oracle
• Proactively monitor order holds status, communicating any issues to customers/Customer Operations Account Managers
• Other Ad-hoc duties as assigned.

Requirememt:

• Fresh Degree/Diploma holder welcome, or 1 to 2 years of equivalent related experience in Oracle/SAP
• Able to work fixed shift hours as required for a 5-day work week (for NA and EMEA shift – to follow the regions’ holiday calendar

To learn more about this opportunity, please contact Remus Gan at Remus.Gan@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972