Job responsibilities

• Process new orders and order changes within set service level agreements 
• Monitor alerts for order import, pricing or shipping error and rectify the errors promptly 
• Manage the incoming emails request in the mailboxes and respond to questions regarding order status, order changes, price and schedule availability, tracking information etc. 
• Manage database of customer master setups, customer item cross-reference and traffic profiles in Oracle System
• Proactively monitor order holds status, communicating any issues to customers/Customer Operations Account Managers 
• Responsible to identify customer order data issues between systems and perform some preliminary investigation before escalating to higher management and IT for further trouble-shooting and resolution 
• Understand and apply various VAT/Resale Tax requirements on selected orders to ensure tax compliance to various countries/region tax regime 
• Independently process returns and replacement order request from customer/Customer Operations Account Managers and Customer Quality Engineers 
• Responsible for regular data reporting, analysis and data clean-up 
• Participate in routine system level testing and ad-hoc testing for automation projects 
• Actively contribute to the on-going effort of process improvement and standardization 

Job requirements

• Fresh Degree/Diploma holder welcome, or 1 to 2 years of equivalent related experience in Oracle/SAP 
• Able to multi-task on daily operational responsibilities as well as project related work in a deadline driven environment 
• Must be a team player with good working attitude: being adaptable, flexible, positive and open minded to work in a dynamic, fast paced environment that undergoes constant change 
• Able to work fixed shift hours as required for a 5-day work week (for NA and EMEA shift – to follow the regions’ holiday calendar)

Additional Information

• Bonus: 1.5 months completion bonus upon completing 18 months contract
• Working hours: Tuesday - Saturday, 6am to 3pm
• Shift Allowance: One-way cab fare allowance

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 21098

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766