•    Lead and manage a team of technical specialists and outsourced service contractors in order to securely deliver IT infrastructure services in APAC.
•    Provide reliable and responsive IT infrastructure services across the global landscape of the organization’s business operations to service its' customer in over 12 countries. 
•    Accommodate future growth by making infrastructure a facilitating asset when integrating the infrastructure of acquired companies.
•    As part of Regional IT Services team, participate and contribute to the execution of the overall IT strategy. 
•    Work closely with manager and formulate and implement plans and budget in line with regional IT strategy:
    o    Create and manage robust operations review processes under ITIL/ISO standardized procedures across infrastructure solutions and services. 
    o    Establish and lead an effective operational team, integrating key infrastructure related contacts with relevant stakeholders, including the resolving systemic process and/or service delivery issues.
    o    Track and communicate operational metrics and identify process improvement opportunities.
    o    Support transformation projects, such as refresh and consolidation strategies and infrastructure technology rollouts.  
    o    Ensure that infrastructure (networks, data centers, servers, collaboration systems, backup and storage) incidents and problems are resolved in a timely and effective manner, and reduced by analyzing root cause, minimizing disruption to business operations and adhering to SLAs on availability and resolution response times. 
    o    Ensure businesses are aligned with infrastructure processes.
    o    Participate infrastructure planning activities, including strategic planning and annual operating plan. 
    o    Optimize delivery services to support the continuous improvement of the infrastructure architecture and design. 
    o    Perform infrastructure asset (hardware, software and related infrastructure technology) assessments.
    o    Ensure execution of firm enterprise and IT policies.
    o    Facilitate collaboration with application architects, infrastructure and IT security engineers, systems administrators, and other technology specialists in project and strategy implementation. 
    o    Align with global counterparts in order to achieve standardized operations and leverage subject matter expertise. 
•    Set administrative management priorities across the team based on business requirements. 
•    Direct day-to-day operations, providing expertise and encouraging teamwork, to achieve high performance standards and meet targets. 
•    Adhere to and promote relevant infrastructure policies and procedures. 
•    Exercise financial authority within established limits and control departmental/project budget expenditure in the region. 
•    Provide L4 Manager with information related to department performance including cost allocation. 
•    Plan and develop department annual/project budget and control expenditures aligned with it. 
•    Manage the financial operational performance. 
•    Manage costs allocation process integrity and completeness. 
•    Plan staffing, secure knowledge level of workforce is up to standard. 
•    Appraise performance for internal direct reports and external service contractors.
•    Ensure involvement of right stakeholders for major incidents communications and resolution on root cause fixes, system maintance, upgrades and outages and etc.
•    Analyze recurring incidents and performance of existing systems, processes, people and ensure corrective actions are taken. 
•    Continuously look for opportunities to make the functions' processes more efficient. 

QUALIFICATIONS

•    Bachelor's degree in IT or Electrical or Electronic Engineering 
•    10 years’ of relevant working experience in IT infrastructure services, 
•    Team leading experience will be advantegeous
•    Service Operation management/ Project management experience
•    ITIL Foundations certification. 
 

For more information, please visit to www.gmprecruit.com and search for Job Reference:  21115
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845