Responsibility

• Point of contact for all assigned customers for any logistic and parts ordering question or request for help;
• Handle and resolve customer complaints according to Logbook;
• Obtain and evaluate all relevant information to handle product and service inquiries from systems and liaise with all relevant departments locally or overseas;
• Generate ad-hoc reports and analysis for customers and management;
• Monitor open customer orders and ensure timely delivery;
• Keep the customer informed about any delay or change of deliveries, processes and all other business relevant information;
• Process orders according cut off and shipping schedule;
• Maintain proper documentation related to customers’ info into share drive;
• Manage customer credit issues, work with Kassel Finance to maintain updated record;
• Handling customer termination/ new customer set up in SAP; coordinate with various stakeholders in supply chain to complete the termination / new customer set up;
• Support internal customer within VRAS and HQ in Kassel;
• Backorder management and work closely with Inventory Planning to minimize backorders;
• Participate in business review meeting with management and customers;
• Prepare SOP for any new process that requested by customers;
• Support customer in freight cost optimization by giving appropriate advice to effectively utilize air order;
• Conduct refresher training to assigned customers in the areas that they have highlighted;
• To align, review and update SOP; identify improvement opportunities;
• Undertake any ad hoc project and initiatives as assigned by the Management. 

Requirement

• Minimum Degree in any field
• More than 2-3 years of working experience in providing customer service, sales support.
• Experience in using SAP (SD Module)
• Experience in automobile industry will be an added advantage

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd  |  EA Licence: 09C3051  | EA Personnel: Arcus Ang |  Registration No: R1985843