Job Details

The principal accountabilities of the Business Process Specialist are to ensure that projects for the further development and optimization of order-to-cash processes in Supply Chain Management and the definition of standards (best practice, RACI, Standard Operating Procedures) in Customer Service are implemented. The role and responsibilities require close coordination and liaison across all functions and levels in the company, including managing a team of Master Data Coordinator(s)/Specialist(s). 

This position will be responsible to support the Asia Pacific market for the Smart Materials Division.  

Job Responsibilities 

• To manage the work, plan activities of direct report(s) to ensure timelines are met, work accuracy and efficiencies are achieved 
• To implement project goals according to agreed budget, time, and quality in the Division/ Business Line(s) 
• To be independent and self-responsible for process-related introduction of new and further develop existing IT systems (digitization), e.g. through cost-benefit analyses 
• Participation and representation in cross-Business Line/ cross-segment committees and independent decision-making of decisions on implementation for the area responsible in order-to-cash processes 
• Creation and tracking of business cases for the project 
• Definition and management of project teams 
• Risk management 
• Creation of updates for the steering committee and stakeholder management 
• Active change management 
• To define and streamline standard processes 
• To coordinate processes with users (business line representatives, functional representatives) 
• Implementation of solutions/tools in IT systems (e.g. S4/Hana, CRM, D365, Microsoft Office tools, etc.) 
• Training of processes and tools to Customer Service e.g. via Key User Meeting(s) 

Job Requirements

• At least a University Degree is preferred 
• Good communication and interpersonal skills working with both internal, external stakeholders and across all levels 
• Good team player    
• Independent, meticulous, organized, possesses positive attitude and able to multi-task 
• Leadership skills in managing people across different levels in the organization 
• Takes initiative to proactively resolve process issues amongst Customer Service team(s) in their daily order-to-cash activities 
• Forerunner in driving Continuous Improvement culture amongst Customer Service team(s) to drive process efficiency and simplification 
• Possess experience & knowledge in Customer Service position managing full order-to-cash cycle 
• Experience working with different tools/systems e.g. ERP system, S4/Hana or SAP, CRM, IBP, Microsoft Office etc. is advantageous 
• Project Management skills 
• Strong exposure in process mapping and a 6 Sigma Green Belt Certification is preferred 
• Experience in working with and developing Power BI report is an added advantage 

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 21194

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766