Responsibility

• To provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs) 

• To ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations, and the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA. 

• To carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups 

• To manage the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare according to prescribed availability and sparing policy. 

• To ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside the organization, according to the customer contracts, SLAs and monitoring requirements 

• To proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems 

• To perform Change Management, Configurations, Design and Implementation of the supported Product & Systems 

Requirement:  

• Bachelor Degree in Computer Science, Electronic Engineering or equivalent. 

• Unix / Linux Certification 

• VMWare Certification  

• ITIL Foundation v3 Certification 

For more information, please visit to www.gmprecruit.com and search for Job Reference: 21387
To find out more about this opportunity, please contact Ai Linh at Ai.Linh@gmprecruit.com 
We regret that only shortlisted candidates will be notified. 

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232