• 12 months contract
• Location: West - Mapletree Business City 

Responsibilities:

• Build strong relationship and coordinate with Front Office/key stakeholders
• Manage Front Office’s queries and support troubleshooting
• Deliver consistent service and meet the established SLAs (Service Level Agreements) while complying with the Bank’s policies and procedures
• Manage processing of e-banking applications / modifications / cancellations, mailing addresses and conditions changes for clients and agents accurately and timely
• Handle returned mails for client portfolios
• Manage ad-hoc clients statements and advices printing requests
• Maintain client data in the bank systems and perform clean-up when required
• Support the team in user acceptance testing and procedures documentation
• Support any ad-hoc tasks / requests as assigned from time to time

Requirements:

• Degree with at least 3 years of account documentation requirement in Private Bank
• Experience in mailing related data maintenance for Client and Agent (EAM, EFA, Finder) records is preferred
• Proficient in MS Office applications (Word, Excel, PowerPoint), Macros and Visual Basic knowledge as well as an aptitude for technology

Please state your availability, current and expected salary in the resume.
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   Nurul Amirah |   Registration No: R22108940