Point of contact for all assigned customers for any logistic and parts ordering question or request for help;
Handle and resolve customer complaints according to Logbook;
Obtain and evaluate all relevant information to handle product and service inquiries from systems and liaise with all relevant departments locally or overseas;
Generate ad-hoc reports and analysis for customers and management;
Monitor open customer orders and ensure timely delivery;
Keep the customer informed about any delay or change of deliveries, processes and all other business relevant information;
Process orders according cut off and shipping schedule;
Maintain proper documentation related to customers’ info into share drive;
Manage customer credit issues, work with Kassel Finance to maintain updated record;
Handling customer termination/ new customer set up in SAP; coordinate with various stakeholders in supply chain to complete the termination / new customer set up;
Support internal customer within VRAS and HQ in Kassel;
Backorder management and work closely with Inventory Planning to minimize backorders;
Participate in business review meeting with management and customers;
Prepare SOP for any new process that requested by customers;
Support customer in freight cost optimization by giving appropriate advice to effectively utilize air order;
Conduct refresher training to assigned customers in the areas that they have highlighted;
To align, review and update SOP; identify improvement opportunities;
Undertake any ad hoc project and initiatives as assigned by the Management.
Requirement:
Degree with 3 years of experience in customer service in automotive
Service-oriented with excellent communication skills, both verbal and written;
Good knowledge in SAP
Microsoft office proficient;
Excellent team player with positive attitude;
Able to work under pressure with minimal supervision;
Strong problem-solving skills, goal oriented individual and ability to multi tasks.
Additional information:
Working days: Monday to Friday
Salary up to $4000
Located in Kallang
We regret that only shortlisted candidates will be notified. GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972