•    Incidents and Service Requests
    o    Follow the Incident Management Process
    o    1st line support (and possibly 2nd line support) for all internal users worldwide
    o    Log all relevant tickets (incidents and service requests) received via walk-in or phone call. Initially handle all incoming tickets received via the ticketing system
    o    Proper investigation and resolution of tickets
    o    Proper escalation of tickets that cannot be resolved on your end
•    Committing to User Satisfaction
    o    Keep the user informed/updated of the incident progress
    o    Publish system notification when needed
    o    Create knowledge articles and other information for end users
•    Assist local users in Singapore (Secom Office/Tuas Office/PSA Vista)
•    Monitoring of infrastructure and business systems
•    Asset Management
•    Client Setup and Management
•    Produce knowledge articles for internal IT use
•    Participate in daily handover with the other regional service centres
•    Opportunity for domestic and overseas training 
•    Staggerd shift hours 0700-1530 and 0900-1730. 

Qualifications:
•    Degree within the IT or relevant field
•    Experience within IT support for at least a year.
•    Service-oriented

For more information, please visit to www.gmprecruit.com and search for Job Reference:  21465

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845