Job Responsibilities

• Reporting directly to the Business Operations Supervisor, your responsibilities will include the following: 
• Attending to inbound calls 
• Attending to call back requests from customers 
• Ensure follow up on cases escalated 
• Filing of claims for customer (i.e over-deduction/failure to exit/double deduction) 
• Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues) 
• Point to point enquiries from customer 
• Perform simple investigation for cases 
• Attending to emails enquiry when necessary 
• Other ad hoc duties as assigned by Team Leaders or Supervisors 

Job Requirements

• Have previous experience in call centre is highly preferred or customer service experience 
• A team player with good interpersonal and communications skills 
• Self-motivated and able to work independently with minimal supervision 

Working Hours: 

• Working hours: Shift work, required to work on weekends, 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH 

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 21679

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766