Job Responsibilities
- Reporting directly to the Business Operations Supervisor, your responsibilities will include the following:
- Attending to inbound calls
- Attending to call back requests from customers
- Ensure follow up on cases escalated
- Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
- Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
- Point to point enquiries from customer
- Perform simple investigation for cases
- Attending to emails enquiry when necessary
- Other ad hoc duties as assigned by Team Leaders or Supervisors
Job Requirements
- Have previous experience in call centre is highly preferred or customer service experience
- A team player with good interpersonal and communications skills
- Self-motivated and able to work independently with minimal supervision
Working Hours:
- Working hours: Shift work, required to work on weekends, 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH
Only shortlisted candidate will be notified.
To apply, please visit to www.gmprecruit.com and search for Job Reference: 21679
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766