Position Description

Customer Relations Officer (Call Centre | Tanjong Pagar)
Job Code 21679
Job Placement Location Singapore
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Job Responsibilities

  • Reporting directly to the Business Operations Supervisor, your responsibilities will include the following: 
  • Attending to inbound calls 
  • Attending to call back requests from customers 
  • Ensure follow up on cases escalated 
  • Filing of claims for customer (i.e over-deduction/failure to exit/double deduction) 
  • Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues) 
  • Point to point enquiries from customer 
  • Perform simple investigation for cases 
  • Attending to emails enquiry when necessary 
  • Other ad hoc duties as assigned by Team Leaders or Supervisors 

Job Requirements

  • Have previous experience in call centre is highly preferred or customer service experience 
  • A team player with good interpersonal and communications skills 
  • Self-motivated and able to work independently with minimal supervision 

Working Hours: 

  • Working hours: Shift work, required to work on weekends, 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH 

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 21679

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

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