Technical Support Specialist (6-month contract, renewable)  

Responsibilities: 

• To provide 1st and 2nd level support and assistance pertaining to network, server and IT infrastructure related matters 

• To provide end users (including remote users) support on Windows 7&10, MS Office suites, Live meeting, Zscaler, MES Systems and etc. 

• To provide solution to incident and problem tickets reported in the JIRA ticketing system, including PMXpert, Solidworks, Minitab, Tradenet, etc 

• To assist in control of inventory of IT hardware and software 

• To manage user account in Westpharma domain and user access rights in different computer system 

• To assist in the execution and completion of local projects by liaising and working with various stakeholders to accomplish the projects locally  

Requirement:  

• Bachelor’s degree in Computer Science, Computer Engineering or related field with minimum 5 years of experience in related fields 

• IT Certifications (MCSE, CCNA & ITIL) will be an advantage 

• Experience in supporting and rectifying LAN/WAN and server infrastructure related issues 

• Well versed in end user client computing in terms of setup, configuration and technical support 

• Knowledge of IT Security and intermediate experience in Server room management and support 

• Experience working with the ITIL methodology with some knowledge of SAP systems 

Location: Joo Koon  

For more information, please visit to www.gmprecruit.com and search for Job Reference: 21694
To find out more about this opportunity, please contact Ai Linh at Ai.Linh@gmprecruit.com 
We regret that only shortlisted candidates will be notified. 

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232