Job responsible:

• To provide global operation support to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• To be responsible for the rest of the Global support team to ensure the 24x5 telephone systems are effectively manned.
• To fundamentally advanced troubleshooting for day to day incidents or requests from End Users involving HW, SW or OS-related items (L1, L2 and potentially L3 activities).
• To conduct Basic Mobility Support (Primarily for iOS devices but also for occasional alternative products.
• To perform IMAC Support (Install, Moves, Adds and Changes).
• To conduct Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• To support ongoing accuracy of Asset Inventory Database and Stock with Basic Asset Management processes adherence.
• To have Knowledge Base Usage, Reference and Collective Improvement.
• To conduct Timely support of End User Issues or Requests.
• To manage hardware and software distributed to employees effectively.
• To observation of internal support provisions, providing feedback continuously for opportunities of improvement where appropriate.

Job Requirement:

• At least 2-3 years’ experience in the IT industry involvingi customer support, preferably with Service and Support technical support experience supporting 700+ user support environment.
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware.
• Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.  
• Demonstrated performance and aptitude consistent with company core values and culture.
• Understanding of ITIL principles.

For more information, please visit to www.gmprecruit.com and search for Job Reference:  21748

To find out more about this opportunity, please contact Kwan You Jun at youjun.kwan@gmprecruit.com   

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Kwan You Jun | Registration No: R22110825