Position Description

IT Service Desk (L1, West, Permanent)
Job Code 21761
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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To provide IT service desk support, responsibilities as follow:

• Incidents and Service Requests
   o To follow the Incident Management Process
   o As 1st line support (and possibly 2nd line support) for all internal users worldwide
   o To log all relevant tickets (incidents and service requests) received via walk-in or phone call. Initially handle all incoming tickets received via the ticketing system
   o To do investigation and resolution of tickets
   o To perform escalation of tickets that cannot be resolved on your end
• Committing to User Satisfaction
   o To keep the user informed/updated of the incident progress
   o To publish system notification when needed
   o To create knowledge articles and other information for end users
• To assist local users in Singapore (Secom Office/Tuas Office/PSA Vista)
• To monitor of infrastructure and business systems
• To manage asset
• Responsible to client Setup and Management
• To roduce knowledge articles for internal IT use
• To participate in daily handover with the other regional service centres
• Opportunity for domestic and overseas training 
• Staggerd shift hours 0700-1530 and 0900-1730. 
Job Requirement

• Diploma/ Degree within the IT or relevant field
• Experience within level 1 IT support in the handling of incident resolutions for basic network and Windows issues
• Service-oriented, knowledge of ITIL will be added advantage
• Good communication skills and customer service skills

For more information, please visit to www.gmprecruit.com and search for Job Reference:  21761

To find out more about this opportunity, please contact Kwan You Jun at youjun.kwan@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Kwan You Jun | Registration No: R22110825

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