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Facilitate good communication between customers, Sales and production fabs. CSR should always remain contactable to ensure high level of customer service
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Participate in on-site visits to customers when necessary
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Enter customers’ orders according to PO and allocated quantity, ensuring that the orders are in optimized shipment quantity and evenly loaded over the month
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Process customer urgent orders as and when needed
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Manage order cut-over with product change requests from internal or external customers
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Manages customer consignment inventory when required
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Perform other functions related to the order / inquiry entry system, i.e. changing schedules, preparation of reports (hardcopy when needed), and any additional activity necessary to complete the desired function successfully.
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Anticipate customer reactions to unfavorable schedule confirmation, quality issues, etc. The CSR must address any concern and pursue information or activity to satisfy the customer.
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Work with Sales and customers to determine root causes of payment delays
