Position Description

Customer Relations Officer
Job Code 21941
Job Placement Location Singapore
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Job Description:

·       Attend to enquiries, primarily incoming calls through the hotline or other channels such as email

·       Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries

·       Type of calls consist and not limiting to

a.      Concession related matters (i.e loss of card/replacement procedure/extension issues/application issues)

b.      Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)

c.       Point to point enquiries from customer

d.      App related issues (i.e Simple Technical issue, investigation of mismatch fare)

e.      Perform out bound calls to customers who leave callback

·       Ensure proper recording of conversation with customer in the call centre system

·       Meet/exceed all individual and team key performance indicators (KPI) set by the management

·       Maintain a positive and helpful approach in interactions with all customers

·       Able to work during weekend and perform OT when necessary

·       Other ad hoc duties as assigned by Team Leaders or Supervisors



        Eligible to Diploma or ITE Certificate

        Minimum 1 Years of Working Experience in the similar position

        Good Communication Skills


Additional information:

·       Working days: Shift work, require on weekends/ 8-5.30 pm, 8.30-6PM, does not need to work on Public Holidays

·       Attractive Salary Package

·       Located in Tanjong Pagar  


Please state your Last Drawn Salary in your enclosed resume or Cover Letter.

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

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