Deliver excellent customer service to callers by understanding caller's needs
Provide timely, accurate and appropriate information and assistance to address caller's enquiries
Book or reschedule appointments based on caller's request
Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved
Job Requirements:
Minimum Diploma in any discipline.
Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
Pleasant and cheerful personality with good interpersonal skills
Able to adapt to fast pace working environment
Computer literate and good typing skills
Able to multi-task and work under a stressful environment
Willing to work on rotating shifts, including PHs and weekend
Additional information:
Willing to work on rotating shifts, including PHs and weekend
Salary up to $3000
Located in Ng Teng Fong General Hospital, Choa Chu Kang Polyclinic, The Synergy at International Business Park (Jurong).
Working Hours: 7.00am to 3.00 pm /3.00pm to 11.00pm/11.00pm to 7.00am
We regret that only shortlisted candidates will be notified. GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972
