Facilitate good communication between customers, Sales and production fabs. CSR should always remain contactable to ensure high level of customer service
Participate in on-site visits to customers when necessary
Enter customers’ orders according to PO and allocated quantity, ensuring that the orders are in optimized shipment quantity and evenly loaded over the month
Process customer urgent orders as and when needed
Manage order cut-over with product change requests from internal or external customers
Manages customer consignment inventory when required
Perform other functions related to the order / inquiry entry system, i.e. changing schedules, preparation of reports (hardcopy when needed), and any additional activity necessary to complete the desired function successfully.
Anticipate customer reactions to unfavorable schedule confirmation, quality issues, etc. The CSR must address any concern and pursue information or activity to satisfy the customer.
Work with Sales and customers to determine root causes of payment delays
Minimum diploma in relevant field
1-3 years of working experience in order processing function
SAP experience preferred
We regret that only shortlisted candidates will be notified. GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843