Our client is a reputable Shipping MNC. In view of expansion, they are currently seeking a well qualified candidate to join them as "Asst Manager/Manager (Data Analytics/Analysis – For Service Quality Management)".

In this role, you will be responsible for the following :

• Drive Service Quality Improvement by leveraging data in dashboards & service cloud
• Build a framework in Global Service for data analytics around core Service KPIs
• Understand data trends, potential correlations and thereby identify areas for action
• Work actively with regional headquarters and frontline offices to improve core KPI performance and identifying & solve pain-points
• Engage various stakeholders in Global HQ to review KPI measurement criteria and get consistently good quality data
• Propose and drive required improvements in dashboarding with other Global Service Management teams

Requirements:

• Bachelor's Degree in Relevant Discipline
• 4 years or more of relevant experience in Data Analytics or 5-8 years experience in Shipping with strong aptitude and interest in Data Analysis
• Proficient in MS Office Suite (e.g. Excel, Word, etc.)
• Good communication and stakeholder management skills to work across teams globally
• Experience working in Regional or Global HQ preferred

To apply, please visit : www.gmprecruit.com and search for Job Reference: 22373. Alternatively, you may do a “Quick Apply”.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Eileen Kew | Registration No: R1109055