Position Description

Customer Solution Executive
Job Code 22421
Job Placement Location Singapore
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Job Description:

  • Point of contact for all assigned customers for any logistic and parts ordering question or request for help
  • Handle and resolve customer complaints according to Logbook;
  • Obtain and evaluate all relevant information to handle product and service inquiries from systems and liaise with all relevant departments locally or overseas
  • Generate ad-hoc reports and analysis for customers and management
  • Monitor open customer orders and ensure timely delivery
  • Keep the customer informed about any delay or change of deliveries, processes and all other business relevant information
  • Process orders according cut off and shipping schedule
  • Maintain proper documentation related to customers’ info into share drive
  • Manage customer credit issues, work with Kassel Finance to maintain updated record
  • Handling customer termination/ new customer set up in SAP; coordinate with various stakeholders in supply chain to complete the termination / new customer set up
  • Support internal customer within division and HQ
  • Backorder management and work closely with Inventory Planning to minimize backorders
  • Participate in business review meeting with management and customers
  • Prepare SOP for any new process that requested by customers
  • Support customer in freight cost optimization by giving appropriate advice to effectively utilize air order
  • Conduct refresher training to assigned customers in the areas that they have highlighted
  • To align, review and update SOP; identify improvement opportunities
  • Undertake any ad hoc project and initiatives as assigned by the Management.



  • Diploma with 3 years relevant working experience in Automatic Industry
  • Must have driving license  
  • Good knowledge in using SAP


Additional information:

  • Working days: Monday to Friday
  • Salary up to $ 4000
  • Located in Kallang

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972


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