Point of contact for all assigned customers for any logistic and parts ordering question or request for help
Handle and resolve customer complaints according to Logbook;
Obtain and evaluate all relevant information to handle product and service inquiries from systems and liaise with all relevant departments locally or overseas
Generate ad-hoc reports and analysis for customers and management
Monitor open customer orders and ensure timely delivery
Keep the customer informed about any delay or change of deliveries, processes and all other business relevant information
Process orders according cut off and shipping schedule
Maintain proper documentation related to customers’ info into share drive
Manage customer credit issues, work with Kassel Finance to maintain updated record
Handling customer termination/ new customer set up in SAP; coordinate with various stakeholders in supply chain to complete the termination / new customer set up
Support internal customer within division and HQ
Backorder management and work closely with Inventory Planning to minimize backorders
Participate in business review meeting with management and customers
Prepare SOP for any new process that requested by customers
Support customer in freight cost optimization by giving appropriate advice to effectively utilize air order
Conduct refresher training to assigned customers in the areas that they have highlighted
To align, review and update SOP; identify improvement opportunities
Undertake any ad hoc project and initiatives as assigned by the Management.
Requirement:
Diploma with 3 years relevant working experience in Automatic Industry
Must have driving license
Good knowledge in using SAP
Additional information:
Working days: Monday to Friday
Salary up to $4000
Located in Kallang
We regret that only shortlisted candidates will be notified. GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972
