Job Scope:

• Accountable for daily Order-to-Cash Management activities to achieve business plan targets, customer satisfaction, to reduce costs, to provide improvement plans for shipment delays, to supervise processing customer related payments, maintaining relationships with customers and various business partners. Drive improvement of business solutions and order processing efficiency. Accountable for continuous improvement of customer service processes, procedures and policies. Responsible for data accuracy and process efficiencies. To support her Manager for all Order-to-Cash required works.
• Accountable for monitoring and driving for KPI excellence.
• Support CS manager on day-to day operational issues independently and team coaching. Assist CS manager to provide coaching to peers and manage back up plan. Periodically review and maintain CS SOP and monitoring operational governance. Support CS manager on data analytics & reporting.
• Responsible for Order-to-Cash Management related continuous improvements (eg. cycle time, master data), process transformation (bigger scope, not limited to respective region). Support CS manager to development and management of global and Rest of ASIA (ROA) customer service projects, simplify and standardize customer service operation process.
• Responsible to support the overall SABIC and SBU strategy and fulfil given targets, act according to SABICs values, mission and targets, promote SABICs brand and brand promise.

Requirements:

• Bachelor’s Degree from an accredited university in Operations Management or Supply Chain Management or Logistics or Business Administrative. Preferable with working experience in MNC.
• 5-8 years’ experience in customer service, order fulfilment, logistics operation; strong analytical skill with experience in similar functions.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Positive, proactive, and self-motivated.
• Good interpersonal, communication and organizational skills.
• SAP Proficiency of SD & LE modules is highly advantage.