Position Description

System Application Engineer
Job Code 22489
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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Job Responsibilities:

  • To lead and ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
  • Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
  • Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
  • Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
  • Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
  • Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
  • Report and escalate to the next level those problems which cannot be fixed
  • Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems
  • Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
  • When/where required, be contactable for escalations and support, on and on-call standby basis
  • When/where required, perform assigned tasks on 24 x 7 shifts basis.


Job Requirements:

  • Diploma/Bachelor Degree in Computer Science, Electronic Engineering or equivalent
  • Minimum 3 - 5 years’ experience in the application/system support domain. Must have dealt directly with external customers delivering to SLAs.
  • Minimum 2 - 3 years’ experience in CUSS/CUTE domain, on a Site Admin role capacity and responsibility.
  • Experience of working in the Airport would be an added advantage.
  • Customer Service, pro-activeness and ownership attitude and sense of service to support customers and own their issues until resolution to their satisfaction
  • Installation and configuration of end user applications and software.
  • Ability to analyze, draw conclusions, and create solutions to customer's complex problems.
  • Excellent written and verbal communication skills as there will be high number amount of communication messages, incident review, change review and interlock calls with our customer.
  • Excellent and proven knowledge in MS Windows Server Architecture (Active Directory Services, Clustering Services, DFS Management, Powershell scripting)
  • Knowledge on latest cloud technologies, preferably hands on experience on Azure or AWS.
  • Excellent and proven working knowledge in MS SQL Server Database.
  • Ability to troubleshoot LAN topologies based on TCP/IP, Firewall and AirportConnect Network setup.
  • Product and Service knowledge in several of the following areas at advanced levels
  • Airline (Customer) Terminal Emulators
  • Knowledge of ITIL, IT and network components and principles
  • Microsoft Certified Solution Associate Windows Server (minimum 2008)
  • Microsoft Certified System Engineer Windows Server 2003
  • ITIL Foundation v4 Certification
  • Ability and motivation to work in a team and in rotating shifts


To apply, please visit www.gmprecruit.com and search for Job Reference: 22489

We regret that only shortlisted candidates will be notified.


GMP Technologies (S) Pte Ltd   |   EA License: 11C3793   |   EA Personnel: Law Yi Fang   |   Registration No: R1113115

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