Responsibilities

• Responsible for accurate and timely order fulfillment support to ensure customer satisfaction and quality service
• Processing of orders in SAP system, customers' payment and invoices, and monitoring shipments as well as managing claims if any
• Attend professionally to customers' complaints or related enquiries, and take necessary follow up, feedback, and compensation action
• Work closely and establish good working relationships with customers and 3PL
• Reporting & Analysis related to order status and performance. Responsible for accurate reports, analysis, and related customer service KPIs
• Resolve customer and order data Quality related matters in the system
• Identify areas of improvement to enhance workflow efficiency
• Other ad-hoc duties as assigned 

Requirements

• Bachelor’s degree in Operations Management, Supply Chain Management/ Logistics/ Business Administrative.
• Minimum 5 years’ experience in customer service, order fulfillment, logistics operation;
• Strong analytical skill with experience in similar functions.
• Knowledge in SAP is a MUST
• Comfortable with performing OTs / standby duties whenever required
• Highly flexible and adaptability to changes

To apply, please visit www.gmprecruit.com and search for Job Reference : 22533
To learn more about this opportunity, please contact Goh Bao Yee at baoyee.goh@gmprecruit.com
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Goh Bao Yee | Registration No: R1766609