Providing effective service encounters with both internal and external customers
Maintain discipline case management, monitor execute timely and appropriate responses and actions
Investigate and resolve customer issues within stipulated SLA(s) with the required documentation in CRM
Conduct, monitor and facilitate through investigations to resolution
Accurately maintain records of all case details and internal/external communications, lapses and disruptions to the ongoing business
Keep proper records of all conversations in our call centre database in a comprehensible way and in accordance to Personal Data Protection Act (PDPA) and confidentiality standards
Requirements
Diploma or equivalent certifications
At least 2 years of customer service working experience
Experience in Microsoft Office and CRM systems
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843
