Job Responsibilities:
- Responsible for production system integrity and production system readiness of systems under the Digital Platform System team
- Perform L2 support and troubleshooting for production incidents and critical system interface through Workflow and Automation systems
- Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis
- Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request
- Propose improvement for systems based on identified process gaps
- Standardize processes through developing implementation, integration, and documentation in accordance to set standards
- Identify and propose suitable processes for automation and implementation.
- Lead and coordinate projects (project support and change request). Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment
- Highlight and escalates risk issues to relevant parties in a timely manner
- Participate in system restoration for Disaster Recovery exercises
- Coordinate regular meetings for issues resolution with developers
- Perform other duties as and when assigned
Job Requirements:
- Diploma / Degree in Computer Science or Information Technology
- Possess strong work experience in the Application or System Support function, preferably in a bank or financial institution
- Possess hands-on experience in supporting Workflow and Automation systems
- Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users
- Has functional knowledge of Digitalization systems (such as Customer on boarding, Funding Charges, Data Management)
- Has technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, ORACLE) and handling application services under Windows Services and LINUX application services
- Possess good understanding and competency in scripting (such as DOS, UNIX or VBA)
- Possess self-motivated and driven work ethnic to ensure high quality work in a timely manner
- Possess collaborative team player working style with demonstration of presentable interpersonal skills
- Excellent communication, interpersonal and presentation skills
- Demonstrate a strong sense of accountability and ownership of results
- Demonstrate sound judgment in reviewing problems and making recommendations / decisions
To apply, please visit www.gmprecruit.com and search for Job Reference: 22590
To learn more about this opportunity, please contact Yi Fang at yifang.law@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115