Position Description

Application Support Analyst (Banking)
Job Code 22590
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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Job Responsibilities:

  • Responsible for production system integrity and production system readiness of systems under the Digital Platform System team
  • Perform L2 support and troubleshooting for production incidents and critical system interface through Workflow and Automation systems
  • Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis
  • Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request
  • Propose improvement for systems based on identified process gaps
  • Standardize processes through developing implementation, integration, and documentation in accordance to set standards
  • Identify and propose suitable processes for automation and implementation.
  • Lead and coordinate projects (project support and change request). Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment
  • Highlight and escalates risk issues to relevant parties in a timely manner
  • Participate in system restoration for Disaster Recovery exercises
  • Coordinate regular meetings for issues resolution with developers
  • Perform other duties as and when assigned


Job Requirements:

  • Diploma / Degree in Computer Science or Information Technology
  • Possess strong work experience in the Application or System Support function, preferably in a bank or financial institution
  • Possess hands-on experience in supporting Workflow and Automation systems
  • Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users
  • Has functional knowledge of Digitalization systems (such as Customer on boarding, Funding Charges, Data Management)
  • Has technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, ORACLE) and handling application services under Windows Services and LINUX application services
  • Possess good understanding and competency in scripting (such as DOS, UNIX or VBA)
  • Possess self-motivated and driven work ethnic to ensure high quality work in a timely manner
  • Possess collaborative team player working style with demonstration of presentable interpersonal skills
  • Excellent communication, interpersonal and presentation skills
  • Demonstrate a strong sense of accountability and ownership of results
  • Demonstrate sound judgment in reviewing problems and making recommendations / decisions


To apply, please visit www.gmprecruit.com and search for Job Reference: 22590

To learn more about this opportunity, please contact Yi Fang at yifang.law@gmprecruit.com

We regret that only shortlisted candidates will be notified.


GMP Technologies (S) Pte Ltd   |   EA License: 11C3793   |   EA Personnel: Law Yi Fang   |   Registration No: R1113115

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