Job Responsibilities

• Responsible for complete order to cash (OTC) process
• Provide sales support to designated countries where necessary 
• Coordinate the preparation of full set of shipping documentation to customers 
• Handle customer requests for samples and coordinating sample dispatch from plant/warehouse 
• Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant
• Interact with colleagues from Headquarters, Sales & Marketing, SCM, Accounts Receivables, Credit & Legal teams to follow up on credit and logistics matters
• To organize and control project activities involving Customer Service organization down to implementation of project objectives.
• The Projects may be initiated within the Customer Service organization within APAC or Globally, Projects can also be driven by Global or Regional Business Line(s) initiatives
• Discuss and establish project milestones, conduct risk assessment with Customer Service Manager/Team Leads through evaluation potential problems, processes and technical hitches
• Involve in communicating risks and opportunities including current state of the project to Management 
• Includes coordinating meetings, resources, equipment and information
• Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored 
• Oversee the project progress and track against established milestones
• Project resources may include team members from other regional Customer Service teams or cross-functional colleagues in the Division 
• Close liaison needed, working with regional/global team members, to drive project deliverables; adding the APAC view to the project 
• Establish Standard Operating Procedures, process flows upon completion of the Project(s)
• Includes training of processes and tools (new/existing) to Customer Service colleagues/users 
• Create a continuous improvement environment to identify process gaps, drive and implement changes to bring about overall order efficiency and productivity gains
• Set-up KPIs for the team, where applicable, and implement a review and monitoring system

Job Requirements

• Sound knowledge in logistics, shipping including Order-to-Cash processes of at least 5-8 years
• Familiar with export documentation e.g. Letter of Credit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documents using Trade Services online banking system etc.
• Basic knowledge of Financing, Credit Management and Global Trade Services will be advantageous
• Good team player and change agent, able to work independently and takes initiative to resolve issues 
• Meticulous, organized, able to multi-task and possesses a positive attitude

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 22823

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766