Position Description

AVP, Service Delivery Coordinator
Job Code 22903
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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AVP, Service Delivery Coordinator  

Job Responsibilities  

  • Coordinate and collaborate with Reporting team to prepare the monthly service report.  

  • Prepare and present monthly service report (record of minutes and action items to be followed up etc) to key management/stakeholders.  

  • Ensure Services team are meeting the KPI/SLA; as well as to monitor and manage the ticketing SLA.  

  • Drive improvement in automation in relevant service reporting to measure the KPI and SLA.  

  • Involve in continuous service improvement.  

  • Ensure SOP are kept up to date and governance framework are in place.  

  • Analyse resource utilization data and provide monthly report in a timely manner .  

  • Perform other tasks as and when required  


Job Requirements  

  • Bachelor's Degree in Information Technology or equivalent fields  

  • Min. 3 years of experience in Service Delivery and Ticketing Management  

  • Is customer focus and able to manage customer s’ expectations  

  • Familiarity with ITIL would be an advantage  

  • Possess strong collaboration skills across different teams  

  • Excellent communication, interpersonal and presentation skills  

  • Has good organisation skill and able to multi-tasks  

For more information, please visit to www.gmprecruit.com and search for Job Reference:  22903 
To find out more about this opportunity, please contact Ai Linh at Ai.Linh@gmprecruit.com  
We regret that only shortlisted candidates will be notified.  

GMP Recruitment Services (S) Pte Ltd | EA Licence : 09C3051 | VO UYEN AI LINH | Registration No: R 22109232  

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