AVP, Service Delivery Coordinator
Coordinate and collaborate with Reporting team to prepare the monthly service report.
Prepare and present monthly service report (record of minutes and action items to be followed up etc) to key management/stakeholders.
Ensure Services team are meeting the KPI/SLA; as well as to monitor and manage the ticketing SLA.
Drive improvement in automation in relevant service reporting to measure the KPI and SLA.
Involve in continuous service improvement.
Ensure SOP are kept up to date and governance framework are in place.
Analyse resource utilization data and provide monthly report in a timely manner .
Perform other tasks as and when required
Bachelor's Degree in Information Technology or equivalent fields
Min. 3 years of experience in Service Delivery and Ticketing Management
Is customer focus and able to manage customer s’ expectations
Familiarity with ITIL would be an advantage
Possess strong collaboration skills across different teams
Excellent communication, interpersonal and presentation skills
Has good organisation skill and able to multi-tasks
For more information, please visit to www.gmprecruit.com and search for Job Reference: 22903
To find out more about this opportunity, please contact Ai Linh at Ai.Linh@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence : 09C3051 | VO UYEN AI LINH | Registration No: R 22109232