•    Create design specification schematics in accordance with customer requirements and offer suitable enterprise architecture solutions.
•    Collaborate with technicians to execute the installation and migration of diverse technology solutions within the voice network.
•    Formulate architecture plans for voice services and generate suitable budgets and specifications for projects.
•    Supervise the effective operation of all intricate and multifaceted voice and telephony projects.
•    Perform research and develop new technologies and evaluate work of support suppliers.
•    Accountable for providing support, maintenance, and upgrades for business communications and IP telephony exchange.
•    Analyse customer requirement for advance service products coordinate with business firms and develop appropriate voice solutions for customers.
•    Collaborate with internal staff and supplier and develop product integration strategies.
•    Perform analysis on trunk utility and optimize IP and PBX Communication server for capacity building.
•    Coordinate with vendors, analyse appropriate product offering and develop new products and services for the network.
•    Assist management with all high priority projects and prepare technical presentations.
•    Perform troubleshoot on all voice services for all LAN and WAN hardware modules and configure appropriate communication media modules.
•    Design and execute various Cisco Unity configurations and provide support to Unified Messaging.
•    Monitor all customer inquiries and ensure appropriate resolution of same.
•    Plan network capacity for network and perform troubleshooting on existing network.
•    Analyse all security problems on network and develop new technologies to cater it.
•    Support business units on voice recording and retrieval requirements for audit and disputes.
 
Job Requirements

•    Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or equivalent fields
•    Experience in supporting CISCO voice architecture.
•    Proficiency with supporting IP telephony and desktop, and mobile devices and services is required
•    Experience in supporting trading floor and operational voice services, as well as recording recovery
•    Experience in support function within the voice/telecom industry and has worked with vendors and carriers, SIP/VOIP etc.
•    Knowledge and experience in general LAN/WAN networking.
•    Good communication, interpersonal and presentation skills.

For more information, please visit to www.gmprecruit.com and search for Job Reference:  23034
To find out more about this opportunity, please contact Tang Lee Ling at leeling.tang@gmprecruit.com 
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845