Job Responsibilities:

• Serve as the technical SME for the Customer Communications Management (CCM) platform for regional branches, as well as for other applications under his/her charge.
• CCM platform (utilizing the product OpenText Exstream) serves as a one-stop platform to handle both document generation and delivery services to the customers. 
• Applications to be handled are bespoke software which spans across the banking domain, including MIS, regulatory reporting systems, and other back office systems.
• Responsible for the analysis, design, development, implementation, and maintenance of CCM templates and applications.
• Work closely with team leader to gather requirements from the customer, perform technical impact analysis and estimate effort for development.
• Prepare or update functional and technical documents, prepare test cases.
• For CCM
  • Using OpenText Designer and Communications Builder:
  • Create new templates or modify existing ones according to requirements.
  • Create/modify communication packages to tie the inputs, report generation and outputs together.
• For other applications
  • Develop or modify the applications according to the requirements, working with and/or overseeing other colleagues for the development where necessary.
  • Conduct peer source code/documentation review.
  • Perform unit test and system integration test, support user acceptance test.
  • Prepare release procedure and support production implementation.
  • Update user manual, system operational manual and other necessary deliverables.
  • Troubleshoot issues and problems, provide workarounds where necessary.
  • Perform root cause analysis and come up with preventive measures.
  • Perform all other duties and tasks as assigned

Job Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or equivalent fields
• Good working experience with any CCM platform, with preference for OpenText product.
• At least 5 years of experience in software development using Microsoft technologies (.NET, SQL Server/SSIS/SSRS, Azure development)
• Experienced in working in a complex matrix organization
• Good knowledge in SDLC methodologies (waterfall)
• Good presentation, communication and coordination skills
• Can contribute individually and collaborate well in a team.
• Strong sense of accountability and ownership.
• Responds with speed and flexibility.

To apply, please visit www.gmprecruit.com and search for Job Reference: 23042

To learn more about this opportunity, please contact Yi Fang at yifang.law@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA License: 11C3793   |   EA Personnel: Law Yi Fang   |   Registration No: R1113115