Responsibilities:

Customer Service Management

• Handling customer complaints or any major incidents.
• Resolving all internal and external client customer service issues in a cost effective and expeditious manner. Works closely with client’s representatives to ensure service satisfaction.
• Developing customer service procedures, policies, and standards for your department.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service executives.
• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
• Prepare acknowledgement, invoices, delivery orders, proforma invoices and all other sales related documents using the ERP system.
• Obtain approval from MD for all discount and credit limit exceeded according to company procedures.
• Maintain and file systematically all sales and shipping documents in SAP and RACE as per require by management.
• Review CM% and escalate to sales and/or management on negative margins.

Procurement Management

• Maintain physical stock accuracy /integrity.
• Inventory count (at least once a year 100%).
• Support the areas with the usage/guidance of eProcurement tools developments applicable to the procurement process.
• To assist management, technical teams, and sales employees in making well-informed decisions, run simulations to determine the cost impact of raw material pricing.
• Establish and create SOPs on procurement & ERP system.
• Planning and administering all purchasing activities

Logistics Management

• Carry out price negotiations with logistics provider (at least 2 quotes)
• Update transportation cost overview.
• Plan shipments in collaboration with sales and logistics providers to meet customer expectations with most cost-effective solution.
• Liaise with logistics providers to ensure on time inbound and outbound deliveries.
• Manage the movement of materials in and/or out of the country in accordance with organizational policy and procedure, and to comply with relevant local, country, and international law and process.
• Liaise with other departments to establish and maintain effective and relevant export/import activities and support in relation to the organization's sales, purchasing, production and overall operating functions.
• Plan and carry out trainings regarding Incoterms and general logistics knowledge.
• Plan and implement import/export strategy and activities consistent with overall aims and requirements of the organization.

Business Support Management

• Office Administration
• Business support e.g., HR, IT, etc.

Leadership

• Manage and develop direct reporting staff.
• Assist with the management of the Operations team, providing leadership and guidance to ensure the smooth running of day-to-day tasks.
• Lead efforts to continuously improve company processes, procedures, and policies, ensuring maximum efficiency, cost effectiveness, and compliance.

Requirements:

• Diploma or Degree in business administration/logistics/business management .
• More than 7 years working experiences.
• SAP ERP in Material Management knowledge is a must.
• Experience in customer service is a must and experience in procurement and/or office administration/business support is good to have.
• Has experience in supervisory role.

We regret to inform that only shortlisted candidates will be notified.           

To apply, please visit www.gmprecruit.com and search for Job Reference: 23072

To learn more about this opportunity, please contact Jackie at   jackie.ng@gmprecruit.com         

GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   |   EA Personnel: Jackie Ng   |   Registration No: R22109024