Position Description

Operations Manager ((Telecommunication Equipment)
Job Code 23090
Job Placement Location Singapore
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Job Responsibilities

  • Prepare acknowledgement, invoices, delivery orders, proforma invoices and all other sales related documents using the ERP system.
  • Resolving all internal and external client customer service issues in a cost effective and expeditious manner. Works closely with client’s representatives to ensure service satisfaction.
  • Handling customer complaints or any major incidents
  • Maintain and file systematically all sales and shipping documents in SAP and RACE as per require by management
  • Developing customer service procedures, policies, and standards for your department.
  • To assist management, technical teams, and sales employees in making well-informed decisions, run simulations to determine the cost impact of raw material pricing.
  • Establish and create SOPs on procurement & ERP system
  • Planning and administering all purchasing activities
  • Liaise with logistics providers to ensure on time inbound and outbound deliveries
  • Manage the movement of materials in and/or out of the country in accordance with organizational policy and procedure, and to comply with relevant local, country and international law and process.
  • Plan and carry out trainings regarding Incoterms and general logistics knowledge.
  • Plan and implement import/export strategy and activities consistent with overall aims and requirements of the organization
  • Assist with the management of the Operations team, providing leadership and guidance to ensure the smooth running of day-to-day tasks.
  • Lead efforts to continuously improve company processes, procedures, and policies, ensuring maximum efficiency, cost effectiveness, and compliance.

Job Requirements

  • Diploma/Degree with 7 years of related experience
  • Knowledge of business process and functions (customer services, procurement, etc.) 
  • Ability to multi-task and work independently 
  • Experience in customer service is a must and experience in procurement and/or office administration/business support is good to have. 
  • Familiar with SAP ERP MM

Additional information

  • Work Location: Jurong East
  • Working hours - Monday to Friday, from 9.00am to 6.00pm
  • AWS applicable

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23090

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

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