Job Responsibilities

• Prepare acknowledgement, invoices, delivery orders, proforma invoices and all other sales related documents using the ERP system.
• Resolving all internal and external client customer service issues in a cost effective and expeditious manner. Works closely with client’s representatives to ensure service satisfaction.
• Handling customer complaints or any major incidents
• Maintain and file systematically all sales and shipping documents in SAP and RACE as per require by management
• Developing customer service procedures, policies, and standards for your department.
• To assist management, technical teams, and sales employees in making well-informed decisions, run simulations to determine the cost impact of raw material pricing.
• Establish and create SOPs on procurement & ERP system
• Planning and administering all purchasing activities
• Liaise with logistics providers to ensure on time inbound and outbound deliveries
• Manage the movement of materials in and/or out of the country in accordance with organizational policy and procedure, and to comply with relevant local, country and international law and process.
• Plan and carry out trainings regarding Incoterms and general logistics knowledge.
• Plan and implement import/export strategy and activities consistent with overall aims and requirements of the organization
• Assist with the management of the Operations team, providing leadership and guidance to ensure the smooth running of day-to-day tasks.
• Lead efforts to continuously improve company processes, procedures, and policies, ensuring maximum efficiency, cost effectiveness, and compliance.

Job Requirements

• Diploma/Degree with 7 years of related experience
• Knowledge of business process and functions (customer services, procurement, etc.) 
• Ability to multi-task and work independently 
• Experience in customer service is a must and experience in procurement and/or office administration/business support is good to have. 
• Familiar with SAP ERP MM

Additional information

• Work Location: Jurong East
• Working hours - Monday to Friday, from 9.00am to 6.00pm
• AWS applicable

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23090

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766