o Liaise with 3PL for all distribution activities that include create Outbound Documents (OBD), picking of inventory and arrange shipment.
o Confirm product picking and picking list with 3PL and agree lead time for loading and delivery.
o Execute orders as per confirmed commitment and advise customer on order status.
o Escalation to 3PL for any non-conformances as per agreed service level
o Monitor shipments, investigate reasons of delay, ensure delivery was completed and compliance to customs regulations.
o Monitor documentation for shipment i.e., delivery note, and creation of Delivery order for Ex-Benoi & TH orders.
o Monitor performance of 3PL proactively to avoid customer complaints for late delivery and claims.
o Execute customer orders according to agreed service level.
o Actively resolve issues and ensure timely communication with customers.
o Prepare shipping documents for all SEA Intercompany direct shipment orders, that include commercial invoice, packing list & COA. Send/dispatch full set of documents to customers.
o Follow up with source for documentation & revision if any.
o Responsible for non-technical compliant handling process, including technical quality notification creation, follow up, feedback and compensation/return process.
o Handling complaints and feedback from unsatisfied customers via phone or other communication tools in a professional and polite manner.
o Responsible for system related complaint handling process.
o Follow up with concerned parties: Sales Manager, Business Manager, Technical Managers and divers supply chain function.
o Execute credit/debit notes based on written communication and approval.
o Initiate refund request according to MAS (Master of Authority Schedule).
o Close complaint in the system.
o Prepare and submit day-to-day operations and performance reports.
o Issuing special reports & business PPT according to needs from CS manager.
o Perform data analysis, root cause findings.
o Follow up, closing and clearing invoices with Finance.
o Communicate to customers in a polite and service-oriented style.
o Follow related policies and procedures.
o Provide suggested solutions in case of operational interruptions and approve or escalate solution to CS Manager.
o Comply with safety and sustainability requirements and highlight issues to stakeholders.
Requirements:
We regret to inform that only shortlisted candidates will be notified.
To apply, please visit www.gmprecruit.com and search for Job Reference: 23130
To learn more about this opportunity, please contact Jackie at jackie.ng@gmprecruit.com
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jackie Ng | Registration No: R22109024