Position Description

Customer Service Representative ((1 Year Contract | MNC)
Job Code 23142
Job Placement Location Singapore
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 Job Responsibilities

  • Liaise with 3PL for all distribution activities that include create Outbound Documents (OBD), picking of inventory and arrange shipment
  • Confirm product picking and picking list with 3PL and agree lead time for loading and delivery
  • Execute orders as per confirmed commitment and advise customer on order status
  • Escalation to 3PL for any non-conformances as per agreed service level
  • Monitor shipments, investigate reasons of delay, Ensure delivery was completed and compliance to customs regulations 
  • Monitor documentation for shipment i.e. delivery note, and creation of Delivery order for Ex-Benoi & TH orders 
  • Monitor performance of 3PL proactively to avoid customer complaints for late delivery and claims
  • Execute customer orders according to agreed service level.
  • Actively resolve issues and ensure timely communication with customers.
  • Prepare shipping documents for all SEA Intercompany direct shipment orders, that include commercial invoice; packing list & COA. 
  • Send/dispatch full set of documents to customers.
  • Follow up with source for documentation & revision if any
  • Responsible for non-technical compliant handling process, including technical quality notification creation, follow up, feedback and 
    compensation/return process
  • Prepare and submit day-to-day operations and performance reports
  • Follow up, closing and clearing invoices with Finance.
  • Communicate to customers in a polite and service oriented style
  • Follow related policies and procedures

Job Requirements

  • Possess Diploma/ Degree from an accredited university in Operations Management or Supply Chain Management or Logistics or Business Administrative
  • Min 3 years in customer service, order fulfillment, logistics arrangement
  • Good communication skills
  • Ability to work in multifunctional teams
  • Ability to work as a part of a team
  • SAP Proficiency of SD & LE modules

Other Information

  • Working Location: CBD
  • Completion Bonus: 1 Month

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23142

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

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