Job Responsibilities:

• Coordinates, diagnoses and troubleshoots incoming employees’ calls.
• Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.
• Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
• Provides case status updates to management and end-users.
• Supports and maintains effective relationships with users.
• Acquisition, configuration, management, break/fix, applications installation & configuration, upgrades of company approved desktop and laptop devices.
• Manage and ensure IT assets (hardware, software) accuracy.
• Mobile device and cell phone telecommunications management – Provisioning, assigning, managing, cell phone contracts, and phone numbers. Provisioning for mobile device approved by the organization.

Job Requirements:

• Diploma in IT & Relevant Disciplines. 
• Possess relevant experience in a help desk/IT support role
• Experience in the set-up, configuration, and use of computer hardware, software, and networks
• Experience in maintaining IT assets

To apply, please visit www.gmprecruit.com and search for Job Reference: 23245

To learn more about this opportunity, please contact Yi Fang at yifang.law@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA License: 11C3793   |   EA Personnel: Law Yi Fang   |   Registration No: R1113115