Our client is a reputable name in the Shipping Industry. Currently, they are seeking a well qualified candidate to join them as "Assistant Manager, Customer Service (Shipping)".

In this role, you will be contributing in the following areas :

• Lead and manage a remote customer service team, providing guidance, coaching and support to achieve performance goals and deliver outstanding customer experiences
• Develop and implement effective customer service strategy to ensure exceptional customer satisfaction and loyalty across the assigned regions
• Track and analyze service performance metrics, identify areas for improvement, and develop action plans to enhance operational efficiency and customer satisfaction
• Drive operational excellence by developing and optimizing customer service processes, ensuring efficient booking management, timely issue resolution and accurate documentation
• Foster strong relationships with customers, ensuring their needs are met, and acting as the escalation point for any critical issues
• Collaborate closely with internal teams, including Sales, Operations, and Finance, to ensure seamless coordination and effective communication throughout the customer service lifecycle
• Identify training needs and provide ongoing development opportunities to enhance the skills and knowledge of the customer service team.
• Leverage available service technologies and systems to streamline processes, enhance productivity, and improve overall customer experience

Requirements:

• Bachelor Degree in relevant discipline 
• Minimum 5-8 years of experience in the shipping industry, coupled with a strong background in customer service management
• Proven track record of managing large functional teams and achieving service targets in a multicultural environment
• Excellent leadership and communication skills to effectively manage and motivate a remote team across multiple regions
• In-depth knowledge of customer service best practices, including complaint handling, booking management, and issue resolution
• Strong analytical and problem-solving abilities to identify process bottlenecks and implement effective solutions
• Able to travel occasionally to visit overseas offices and customers, conduct team meetings and participate in relevant industry events
• Familiar with customer service technologies and systems, including SalesForce and Google Suite
• Exceptional organizational and time management skills to prioritize tasks and meet deadlines in a fast-paced environment

To apply, please visit : www.gmprecruit.com and search for Job Reference: 23362. Alternatively, you can do a “Quick Apply”.

 We regret that only shortlisted candidates will be notified.

 GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   | EA Personnel:  Eileen K |   Registration No: R1109055