Description:

• Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to company business operations to identify areas for improvement and optimisation.
• Develop a deep understanding of company operational workflows and procedures and maintain up-to-date documentation of policies and processes.
• Partner company business units, corporate departments, and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases.
• Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver company operational outcomes effectively.
• Gather, document, and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
• Identify interdependencies across projects/initiatives and strategies how these can be managed and coordinated, in collaboration with the relevant company teams.
• Support business transition and help drive change through actively engaging key stakeholders and end users.
• Own and maintain overview of company ‘business operations health’ and support operational decision-making through business analytics by:

o   Establishing standards and metrics to measure impact, progress and performance of operational initiatives.

o   Tracking, analysing, and interpreting complex datasets to surface insights that inform business units (e.g., programme planning and delivery, budget and cost estimations, potential issues, risks and benefits.

• Provide regular updates and reporting to management, highlighting key findings, recommendations, and progress towards company operational goals.
• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement.

Requirements:

• Proven experience as a Business Analyst or in a similar role, preferably in a business operations or process improvement capacity
• Strong analytical skills with the ability to collect, organise, analyse and interpret large datasets
• Good understanding of user-centric principles and/or service design
• Excellent problem-solving skills and the ability to think critically to propose innovative solutions
• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels
• Enjoys both working independently and collaboratively in a fast-paced, dynamic environment
• Proficient in using data analysis tools and techniques such as Python, SQL, or data visualisation software is a bonus.

We regret to inform that only shortlisted candidates will be notified.            

To apply, please visit www.gmprecruit.com and search for Job Reference: 23531

To learn more about this opportunity, please contact Jackie at   jackie.ng@gmprecruit.com              

GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   |   EA Personnel: Jackie Ng   |   Registration No: R22109024