Job Responsibilities

Primary Responsibilities and Duties (80%)

• Review, develop and implement department-specific (business development and patient services) operational policies to ensure they are effective, relevant and aligned to organizational policies/objectives and market needs.
• Lead, manage, coach and motivate a team to ensure effective, efficient and professional delivery of department plans, programmes, processes and service competitiveness.
• Review service processes to improve overall key performance indicators in the areas of total patient experience, operational efficiency and optimal resource utilization.
• Work closely with relevant departments on special projects, workgroups or committees to resolve intra-department conflicts, initiate and propose options where possible and see through the implementation to ensure desired outcomes are achieved for operational or patient services issues.

Secondary Responsibilities and Duties (20%)

• Plan and monitor department resources and utilization in terms of manpower and budget.
• Review and prepare periodic operational and budget reports.
• Identify learning needs of department with due actualization of suitable training plans.
• Lead departmental QEHS initiatives and/or participate in cross-departmental projects.
• Perform any other duties as assigned by supervisor.

Key Requirements

• Recognized degree with relevant working experience at managerial level.
• Meticulous and analytical, possess excellent organizational and coordination skills as well as strong interpersonal and communication skills.
• Able to exercise initiative, manage pressure and multi-task in a fast-paced environment.
• Exhibit excellent leadership and team management qualities.

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 235557

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766