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Support HR-related inquiries received from employees via phone calls and email.
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Manage the inquiries using available system, this includes logging of the cases received, re-assigning to other teams where the inquiries cannot be answered by HR Support Centre, to closure within SLA.
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Create and maintain HR-related frequently-asked questions (FAQs) on the intranet and HR chatbot.
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Keep the HR Support Centre knowledge database updated.
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Prepare regular and adhoc reports for management analysis.
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Participate in activities to promote the services of HR Support Centre, such as the design of posters and roadshows.
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Assist with HR Operations work matters as assigned, such as follow up with vendor on background screening report for candidates, respond to reference check requests received for former employees, verify vendor invoices and prepare information for audit exercises.
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Identify potential areas of improvement and be part of the team to develop suitable solutions to improve productivity, enhance work quality or meet service delivery gaps.
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Any other duties deemed reasonable and necessary by the business.
