The principal accountabilities of the Customer Service Business Process Specialist are to ensure that projects for the further development and optimization of offer-to-cash processes in Supply Chain Management and the definition of standards (best practice, RACI, Standard Operating Procedures) in Customer Service are implemented.  

Involve in close coordination and liaison across all functions and level, including managing a team of Master Data Coordinator(s)/Specialist(s). 

To be independent and self-responsible for process-related introduction of new and further develop existing IT systems (digitization), e.g., through cost-benefit analyses 

Creation and tracking of business cases for the project; Definition and management of project teams; Risk management; Creation of updates for the steering committee and stakeholder management; Active change management 

Implementation of solutions/tools in IT systems (e.g. S4/Hana, CRM, D365, Microsoft Office tools, etc.) 

Continuous Improvements to identify process gaps through e.g., Six Sigma methodology (DMAIC) and implement improved changes 

University Degree with At least 8-10 years in a Customer Service position managing full order-to-cash cycle 

Forerunner in driving Continuous Improvement culture amongst Customer Service team(s) to drive process efficiency and simplification 

Experience working with different tools/systems e.g., ERP system, S4/Hana or SAP, CRM, IBP, Microsoft Office etc. is advantageous 

Experience in Project Management 

Strong exposure in process mapping and a 6 Sigma Green Belt Certification is preferred 

Experience in working with and developing PBI report is an added advantage 

Company industry: Specialty chemicals 

Location: West