Position Description

Business Process Specialist (Permanent)
Job Code 23727
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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Business Process Specialist (Permanent)  


  • The principal accountabilities of the Customer Service Business Process Specialist are to ensure that projects for the further development and optimization of offer-to-cash processes in Supply Chain Management and the definition of standards (best practice, RACI, Standard Operating Procedures) in Customer Service are implemented.  

  • Involve in close coordination and liaison across all functions and level, including managing a team of Master Data Coordinator(s)/Specialist(s). 

  • To be independent and self-responsible for process-related introduction of new and further develop existing IT systems (digitization), e.g., through cost-benefit analyses 

  • Creation and tracking of business cases for the project; Definition and management of project teams; Risk management; Creation of updates for the steering committee and stakeholder management; Active change management 

  • Implementation of solutions/tools in IT systems (e.g. S4/Hana, CRM, D365, Microsoft Office tools, etc.) 

  • Continuous Improvements to identify process gaps through e.g., Six Sigma methodology (DMAIC) and implement improved changes 


  • University Degree with At least 8-10 years in a Customer Service position managing full order-to-cash cycle 

  • Forerunner in driving Continuous Improvement culture amongst Customer Service team(s) to drive process efficiency and simplification 

  • Experience working with different tools/systems e.g., ERP system, S4/Hana or SAP, CRM, IBP, Microsoft Office etc. is advantageous 

  • Experience in Project Management 

  • Strong exposure in process mapping and a 6 Sigma Green Belt Certification is preferred 

  • Experience in working with and developing PBI report is an added advantage 

Additional info:  

  • Company industry: Specialty chemicals 

  • Location: West  


For more information, please visit to www.gmprecruit.com and search for Job Reference: 23727

To find out more about this opportunity, please contact Ai Linh at Ai.Linh@gmprecruit.com  
We regret that only shortlisted candidates will be notified.  

GMP Recruitment Services (S) Pte Ltd | EA Licence : 09C3051 | VO UYEN AI LINH | Registration No: R 22109232  

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