Position Description

Desktop Support Specialist (L2/L3) - 1 year contract
Job Code 24033
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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Job Responsibilities:

  • Collaborating with the global support team to manage Service Management ticket queues and telephone systems effectively.
  • Managing personal ticket queues and conducting troubleshooting for incidents or requests involving hardware, software, or OS-related items.
  • Providing basic mobility support, especially for iOS devices.
  • Supporting IMAC (Install, Moves, Adds, Changes) processes.
  • Assisting in projects and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
  • Adhering to asset management processes for accurate inventory and stock.
  • Utilizing knowledge bases, providing timely support for end-user issues, and managing distributed hardware and software.
  • Observing internal support provisions, providing feedback for improvement.
  • Onboarding new employees and creating various forms of documentation occasionally.
  • Understanding and tracking metrics reflecting group performance.
  • Managing project assignments to ensure on-schedule completion of critical objectives.


Job Requirement:

  • A minimum of 2-3 years of experience in the IT industry.
  • A minimum of 2 years of customer service experience.
  • A minimum of 2 years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment)
  • Possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users
  • Possess high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments
  • Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire
  • Understanding of ITIL principles


To apply, please visit www.gmprecruit.com and search for Job Reference: 24033

To learn more about this opportunity, please contact Yi Fang at yifang.law@gmprecruit.com

We regret that only shortlisted candidates will be notified.


GMP Technologies (S) Pte Ltd   |   EA License: 11C3793   |   EA Personnel: Law Yi Fang   |   Registration No: R1113115

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