Ensure Order Fulfillment, Customer Feedback, enabling processes and moderately complex customer service activities are effectively managed according to business need and strategy through prioritization, negotiation and follow-through.
Effectively build relationships by providing appropriate and timely responsiveness. Develop an internal network to be utilized to support internal partner and customer needs.
Partner with Sales to provide required level of sales support. Effectively manage customer and sales inquiries through closure. When necessary, attend customer visits with Sales.
With direction; collaborate, coordinate and implement solutions in support of customers and cross functional partners while seeking the most optimal solution for both the customer and Eastman.
Communicate effectively and consistently within natural work unit to support back-up requirements and ensure gleaned knowledge is shared appropriately.
Requirements
Diploma in business administration, Logistic or relevant field
2-5 years of working experience in order management, supply chain, customer service function
SAP and SalesForce experience will be an added advantage
Knowledge in incoterms and LC negotiation
We regret that only shortlisted candidates will be notified. GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843
