Responsibilities:

• Main liaison for Singapore and Hong Kong clients pertaining the eBanking system, usage and enquiries.
• Provide exceptional service for the private banking clients at the eBanking Service Desk
• Manage, log and closely follow up on all the client’s requests and enquiries that were escalated
• Provide Subject Matter Expert knowledge for a specific focus area e.g. Authentication, Trading, Payments etc.
• Ensure all processes are conducted in accordance to compliance with relevant regulations and internal policies.
• Support any ad-hoc tasks / requests as assigned from time to time.
• Provide support as a team also for Hong Kong Public Holidays.

Requirements:

• Degree with at least 3 years of banking working experience
• Prior experience in client service or call centre has added advantage
• Good understanding of Banking and financial products
• Willing to work in Changi Business Park (Hybrid working arrangement)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   Sarah Kuan |   Registration No: R1105359