IT Service Delivery Executive

Responsibilities

•                     Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met.

•                     Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders

•                     Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect.

•                     Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates to stakeholders

•                     Manage of IT operational risk and issues, system performance and availability.

•                     Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span.

•                     Assist in managing operating expenses of IT resource and service-related expenses.

•                     Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders.

•                     Maintain the operation certification standards and involve all IT audits and assessments.

•                     Assist in Business Continuity and IT Disaster Recovery activities and planning

•                     Involve project management (including new initiatives) to ensure all timeline is meet.

•                     Liaise with vendors for IT-related matters.

•                     Able to support after office hours (Include Sat , Sun & PH) for incident or downtime for maintenance.

Requirements:

•     Diploma/Degree in Computing Science, Information Technology, Engineering or equivalent

•     At least 3 years’ experience in IT operations, service delivery and management or service desk management

•     Strong understanding of system and network operations standards and knowledge, with ITIL certification will be advantageous

For more information, please visit to www.gmprecruit.com and search for Job Reference: 23835
To find out more about this opportunity, please contact Ai Linh at Ai.Linh@gmprecruit.com   
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence : 09C3051 | VO UYEN AI LINH | Registration No: R 22109232