Position Description

IT Service Delivery Executive (ITIL)
Job Code 24204
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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Responsibilities:

 

·       Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders

·       Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met.

·       Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect.

·       Manage of IT operational risk and issues, system performance and availability.

·       Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span.

·       Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders.

·       Maintain the operation certification standards and involve all IT audits and assessments.

·       Involve project management (including new initiatives) to ensure all timeline is meet.

·       Liaise with vendors for IT-related matters.

 

Requirements:

 

·       Diploma/Degree in Computing Science, Information Technology, Engineering or equivalent

·       3 years’ experience in IT operations, service delivery and management or service desk management

·       Strong verbal and written communication skills.

·       Good communication, writing and presentation skills

·       Strong understanding of system and network operations standards and knowledge, with ITIL certification will be advantageous

·       Able to support after office hours (Include Sat, Sun & PH) for incident or downtime for maintenance.

 

To apply, please visit www.gmprecruit.com and search for Job Reference: 24204

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com 

We regret that only shortlisted candidates will be notified.

 

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   EA Personnel: Lai Yingying   |   Registration No: R1110239

 

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