Responsibilities:

• Support the implementation of Warranty (Standard and Extended) & Service offerings, analysis & reporting for Regional HQ and subsidiaries in South East Asia

o   Warranty (Standard/Extended)

§  Responsible for Warranty & Service offerings related operational tasks (i.e. price setting, alignment with Business units, implementation, and process alignment with subsidiaries).

§  Collaborate with Business units to obtain warranty conditions prior product launch.

§  Ensure system and processes are maintained to fulfil set warranty conditions, in line with HQ policies.

§  Set and maintain Warranty & Service offerings master and pricing in system.

• Aftersales cost analysis & reporting

o    Support as back-up PIC for Aftersales financials reporting & analysis monthly.

• Support review of Regional Warranty & Service offerings to ensure alignment to market requirements.
• Support Regional HQ with analysis & reports as assigned by management.
• Review and set up processes, problem-solving and continuous improvement/PDCA.
• Provide prompt support to the management and team for any other assignments/duties that are required based on business needs.

 Requirements:

• Diploma or Degree in Business/Finance related.
• Warranty management & administration
• Proficient in Microsoft Office Suite
• Problem-solving and Continuous improvement mindset
• Meticulous, Analytical, Team player, Effective communicator (Verbal & Written)
• Minimum 5 years in Aftersales Service, in MNC with B2B & B2C setting.

o   Service product/ extended warranty price setting and cost analysis.

o   Service / post-sale support environment.

o   Financials related function, data tabulation/ processing.

We regret to inform that only shortlisted candidates will be notified. 

To apply, please visit www.gmprecruit.com and search for Job Reference: 24314

To learn more about this opportunity, please contact Jackie at jackie.ng@gmprecruit.com           

GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   |   EA Personnel: Jackie Ng   |   Registration No: R22109024