Position Description

12-month contract - eChannels Service Centre Officer (Private bank)
Job Code 24335
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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12-month contract - Clients Service Centre Officer (Private bank)

       “First Contact” for Singapore and Hong Kong booked Clients regarding the Bank’s Digital Platform.

       Analyse and answer/handle the client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who will provide second level support.

       Maintain the knowledge database of the E-Channel Service Center.

       Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.

       Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.

       Support any ad-hoc tasks / requests as assigned from time to time.

       Provide support as a team also for Hong Kong Public Holidays.

 

REQUIREMENTS   

       Communication talent i.e. confidently leading a discussion, managing conflict situation, efficient and goal oriented communication style

       Meticulous and efficient working style

       Ability to work under pressure

       Able to work with minimal supervision and a team player

       Proactive, hands-on and solutions-oriented

       Good analytical and problem solving ability

       IT savviness

       Degree with at least 1 year of related banking working experience

       Previous experience in client service or call centre is preferred

       Good understanding of Banking and financial products

 

Salary:  $ 3300 - $3800

Location: East

Working hours: Hybrid – 2 WFH / 3 WIO

9am – 6pm

 

Please state your availability, current and expected salary in the resume.

 

 

Tel: 6233 0450

WA: 8755-5290

 

Bryan Huang (R22104680)

 

We regret that only shortlisted candidates will be notified.

 

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   Bryan Huang  |   Registration No: R22104680

 

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