Position Description

Behavior and Training Manager
Location Headquarters
Job Code 102
# of Openings 1
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Company: Lollypop Farm, Humane Society of Greater Rochester

Department: Behavior and Training

Position: Behavior and Training Manager

Reports To: VP/Chief Operating Officer

Employment Type: Full Time

FLSA Classification: Exempt

Schedule: Tuesday - Saturday

Location: Fairport, NY 14450



Lollypop Farm, the Humane Society of Greater Rochester, has been helping animals and people since 1873. Our organization cares for around 7500 animals each year and makes possible a variety of programs to address issues that contribute to the surrender of unwanted animals. As an open-admission organization, we accept every animal in need of help. The Behavior and Training Manager’s role is to develop, implement and monitor all programs intended to identify, correct, and prevent problem behavior in cats, dogs and other animals.

Essential Job Duties:

  • Provides compassionate care to all animals in the shelter
  • Evaluates behavior of shelter animals for adoptability and makes recommendations to the Director of Shelter Services
  • Develops, implements, and monitors programs intended to identify, correct and prevent problem behavior in shelter animals
  • Oversee public dog training classes, Feline-ality, Pet Peeves, shelter behavior enrichment programs, behavior evaluations and assessment of shelter animals
  • Design and conduct canine behavior and training classes for adopters and other community pet owners
  • Provides behavior consulting for adopters and conducts private evaluations for community pet owners
  • Assists shelter staff with adoption counseling, safe animal handling and euthanasia decisions
  • Exercise patience and tact when working with difficult and challenging people
  • Maintains resource library of animal training, obedience and behavior materials
  • Carry out responsibilities in accordance with the company’s policies and applicable state and federal laws
  • Observe all safety rules and regulations for self and others
  • Perform other duties as requested

Supervisory Responsibilities

  • Responsible for supervising, scheduling, training, development and counseling of behavior and training staff and volunteers
  • Plans, organizes, schedules, directs and controls the work of others and evaluates the operation of the department Responsible for the quality and quantity of staff’s work
  • Evaluates staff performance and makes recommendations as to personnel actions like promotions, changes in pay, overtime and discipline
  • Keeps employees informed, listens to, responds to complaints, and carries out most personnel actions.
  • Interviews prospective employees and makes hiring decisions
  • Effectively manages resources, both people and dollars for maximum benefit of Lollypop Farm
  • Provides orientating and training for new staff and volunteers
  • Develops and maintains SOP for behavior programs.


          Education: Bachelor’s degree in biological or behavioral science with an emphasis in animal behavior, applied animal behavior or other animal behavior certifications preferred.

Experience: Minimum of 2 years professional experience in animal training.  Minimum of 3-year supervisory experience. Animal handling experience required. Certified pet dog trainer (CPDT) preferred. Animal Shelter experience preferred.

Physical Demands: Employee is frequently required to stand, walk, reach, handle, see and lift. Occasionally required to sit and speak. The employee must occasionally lift and/or move up to 50 pounds unassisted.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Must Align with the Company Mission, Vision and Core Values:

Mission: Together with our community, we better the lives of animals through justice, prevention, and life-saving care.

Vision: A just and compassionate world for all animals.

Core Values: We embrace and recognize that Lollypop Farm donors are the heroes of our work – voluntarily offering time or money, no matter the amount – to support our mission.  Together, our core values unify and guide us to provide the best service to the animals, our community, our organization and ourselves.

  • Compassion: We show empathy and sympathy for what people and animals are experiencing through positive and constructive actions. 
  • Communication: We exchange thoughts, feelings, and ideas in pursuit of mutually-accepted goals.
  • Flexibility: We are willing and comfortable adapting to new circumstances and conditions.
  • Commitment: We are steadfast in our efforts to achieve our mission.
  • Teamwork: We collaborate and communicate to achieve common goals, understanding that the organization thrives when unified.
  • Integrity: We act with honor, fairness, and respect for animals, individuals, the organization, and our community.
  • Respect: We are considerate and professional regard for all aspects of our work.



  • Dental Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Parental Leave
  • Retirement Plan
  • Tuition Reimbursement
  • Vision Insurance


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